Trainings

ITIL 4 Specialist - 3 days

Drive Stakeholder Value (DSV)

Understand how customer journeys are designed, understand the concept of the customer journey and understand the different techniques of designing and improving customer journeys.

Key Features of this ITIL Training:

Our training will define characteristics of markets and deliver substantial information on how to define marketing activities and techniques. We will look at how to describe customer needs and internal and external factors that affect these. The delegates will understand how to identify service providers and explain their value propositions.

The training delivers first hand guidance on ITIL best practices as well as tips and tricks for applying ITIL inside the organization.

At course completion, you will:

  • Know how to foster stakeholder relationships
  • Understand the concepts of mutual readiness and maturity
  • Understand the different supplier and partner relationship types, and how these are managed
  • Know How to Develop Customer Relationships
  • Know How to Analyse Customer Needs
  • Know How to Use Communication and Collaboration Activities and Techniques
  • Know How the Relationship Management Practice can be Applied to Enable and Contribute to Fostering Relationships
  • Know How the Supplier Management Practice can be Applied to Enable and Contribute to Supplier and Partner Relationships Management
  • Know How to Shape Demand and Define Service Offerings
895,00 excl. VAT
ITIL Training: experience IT management techniques and start using repeatable, documented Processes to reinforce your status as a first-in-class company!

What our customers are saying

The course was great and so was the trainer - brilliantly delivered and I would certainly recommend this course to my colleagues. Thanks to Benyamin for a great course and delivering it vitally!

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