What you will learn.
The ITIL 4 Specialist CDS module focuses on the integration of value streams and activities that create, deliver and support IT-enabled products and services. It is central to the ITIL 4 Managing Professional designation.
At course completion, students will be able to:
- Understand the ITIL 4 service value system in practice
- Apply value stream mapping to service creation and delivery
- Design service components and integrate them into value streams
- Apply supplier and partner management techniques
- Implement effective incident and problem management
- Manage change enablement and release management
- Apply service desk and support practices
- Prepare for the ITIL 4 Specialist CDS examination