What you will learn.
The ITIL 4 Strategist: Direct, Plan and Improve (DPI) module applies across all levels of the organisation — from operational to strategic. It gives IT professionals the tools to drive continual improvement, align strategy with execution and create a culture of measurement.
At course completion, students will be able to:
- Apply directional planning at strategic and operational level
- Create vision and policies that guide service improvement
- Use the ITIL continual improvement model effectively
- Design and apply measurement frameworks and KPIs
- Manage risk in improvement initiatives
- Apply organisational change management principles
- Govern service management initiatives effectively
- Prepare for the ITIL 4 Strategist DPI examination