ITIL 4 Strategist - 3 days
Direct, Plan and Improve DPI
Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
Key Features of this ITIL Training:
You will understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system. We will examine the usage of the key principles and methods of continual improvement for all types of improvements
The training delivers first hand guidance on ITIL best practices as well as tips and tricks for applying ITIL inside the organization.
At course completion, students will understand:
- how to use key principles and methods of communication
- How to apply organizational change management to direction
- How to apply organizational change management to planning and improvement
- How to define the key principles and methods of measurement
- How to apply the key principles and methods of reporting in direction
- How to use the key principles and methods of planning and improvement
- How to direct, plan and improve value streams and practices