ITIL 4 Foundations
3 days
During this 3 days course, we’ll combine theory and practical exercises to make sure the participants acquire a thorough insight into the inner workings of ITIL.
Key Features of this ITIL Training:
This ITIL Foundation course is designed to give delegates a comprehensive understanding of the ITIL framework and its role in modern ITSM. The course covers the Key Concepts of Service Management, the Four Dimensions of Service Management, The ITIL Service Value System, the Service Value Chain and guiding principles.
The training delivers first hand guidance on ITIL best practices as well as tips and tricks for applying ITIL inside the organization.
At course completion, students will understand:
- The role of IT Service Management
- How to obtain an outline of the Service Value Chain
- The nature and values of Service Management
- The management of Products and Services
- The areas to consider when evaluating the value of service relationships
- The most important and central focuses of ITIL® 4
- The detailed outlines of the four dimensions
- The relationship between the five components of the SVS
- The description of ‘silos’ and how the SVS is best used
- The seven core principles
- The operating model for service creation
- That the model is designed to be flexible and adaptable
- How to manage practices and organisational resources