ITIL 4 Leader - 3 days
Digital and IT Strategy (DITS)
Learn about the relationship between Concepts of Digital and IT Strategy, Service Value System and Service Value Chain
Key Features of this ITIL Training:
We will look at how an organisation’s viability is related to agile, resilience, lean principles, continuous and co-creational. We will analyse the VUCA Factors and address them in a Digital and IT Strategy. You will be able to clearly explain and compare three levels of Digital Disruption: The ecosystem, the industry/market and organisational.
The training delivers first hand guidance on ITIL best practices as well as tips and tricks for applying ITIL inside the organization.
At course completion, you will:
- Use Customer Journeys
- Understand Omnichannel Delivery and Support
- Know Context-Sensitive Delivery and Support
- Define Customer Analytics
- Use Customer Feedback and 360° Approaches
- How to Achieve Operational Excellence in the 4 Dimensions of Service Management
- Understand the Financial Aspects of Digital and IT Strategy
- Understand Financial Policies
- Understand Portfolio Optimisation
- Know how to fund Projects, Products and Services
- How to balance cost of Innovation and Operation
- Understand charging Models
- Assess Strategic Approaches for Digital Organisations