"ITIL Training: experience IT management techniques and start using repeatable, documented Processes to reinforce your status as a first-in-class company!" 

ITIL Foundations 2011 - 3 days

ITIL Training objectives: 

  • ITIL training to prepare participants for the Foundation certificate in Service Management.
  • To enable participants to articulate the purpose and objectives of Service   Management.
  • To introduce the concepts and processes of Service Management: a controlled   and disciplined approach to the support and delivery of quality services.
  • To appreciate how a framework, process and procedures are essential in providing a stable quality service.
  • To understand the ITIL processes and procedures needed to deliver effective,   quality IT.
  • To identify key elements of the eleven ITIL Service Management disciplines.
  • To appreciate the crucial role planning plays in delivering Quality IT services.
  • To show how essential it is to monitor and measure in order to quantify successful service delivery.
  • To understand the crucial role SLA’s play in ensuring both customer and IT supplier understand an organizations business and IT requirements.

During this 3 days course, we’ll combine theory and practical exercises to make sure the participants acquire a thorough insight into the inner workings of ITIL.


Planned courses:

Date Place Language
14-15-16 January Brussels English
13-14-15 February Brussels English
6-7-8 March Brussels English
22-23-24 May Brussels Dutch
11-12-13 June Brussels French
15-16-17 July Brussels French
4-5-6 September Brussels Dutch
7-8-9 October Brussels English
13-14-15 November Brussels Dutch
9-10-11 December Brussels English
Complete program :
"A powerful insight into Managing Costs, Budget, Quality and Resources"
Price (excl. VAT) :
Open training
1.190,00 EUR per person
Genuine Belgium BVBA  -  Rue du Vautour 49-51  -  1000 Brussels  -  Phone +32 (0) 2 503 58 00  -  Fax +32 (0) 2 503 58 01  -  info@genuine.be  
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