"ITIL Training: experience IT management techniques and start using repeatable, documented Processes to reinforce your status as a first-in-class company!"

ITIL Foundations 2011 - 3 days

ITIL Training objectives:

ITIL training to prepare participants for the Foundation certificate in Service Management.
To enable participants to articulate the purpose and objectives of Service Management.
To introduce the concepts and processes of Service Management: a controlled and disciplined approach to the support and delivery of quality services.
To appreciate how a framework, process and procedures are essential in providing a stable quality service.
To understand the ITIL processes and procedures needed to deliver effective, quality IT.
To identify key elements of the eleven ITIL Service Management disciplines.
To appreciate the crucial role planning plays in delivering Quality IT services.
To show how essential it is to monitor and measure in order to quantify successful service delivery.
To understand the crucial role SLA’s play in ensuring both customer and IT supplier understand an organizations business and IT requirements.

During this 3 days course, we’ll combine theory and practical exercises to make sure the participants acquire a thorough insight into the inner workings of ITIL.

FULL PROGRAM

Agenda

Planned courses:

Date	Place	Language
14-15-16 January	Brussels	English
13-14-15 February	Brussels	English
6-7-8 March	Brussels	English
22-23-24 May	Brussels	Dutch
11-12-13 June	Brussels	French
15-16-17 July	Brussels	French
4-5-6 September	Brussels	Dutch
7-8-9 October	Brussels	English
13-14-15 November	Brussels	Dutch
9-10-11 December	Brussels	English